Digitised Lineside Inspection (DLI) is an off-track tool that enables virtual vegetation inspections along railway lines, reducing the need for on-foot inspections. Moorhouse provided crucial business change management support across key regions in the UK, successfully increasing usage of the tool and supporting end-user understanding of DLI’s latest enhancements, which included groundbreaking integration with an AI algorithm called Hubble.
What was the challenge?
For the 2025 vegetation season, the DLI project team committed to significantly increasing adoption of the tool from usage of 6% in 2024 vegetation season.
This was of particular importance with the scheduled rollout of the product’s new iteration, Release 4, in May 2025, which integrated AI-identified vegetation risk data from a tool called Hubble into the DLI tool for the first time.
Despite the tool’s benefits to increase inspection efficiency and safety along the track, initial adoption of DLI was low across regions. Off-track teams were experiencing change fatigue and were hesitant to embrace new technology.
How did we help?
Moorhouse provided a team of business change managers to support the DLI programme across two phases from February through to September 2025.
Phase 1 focused on support prior to Hubble integration into DLI. This involved delivering key change artefacts to ensure DLI’s new product release successfully met the requirements of a critical quality stage gate (e.g. developing business success criteria), allowing it to be successfully launched and implemented to agreed standards across the nation. We also updated DLI’s stakeholder analysis and engagement plan to align with the new release requirements.
Phase 2 focused on delivery of targeted change support following the Hubble integration, with the key aim being to increase user adoption. Activities included:
- Conducting regional, in-person demonstrations of DLI and providing tailored support
- Using a range of digital and in-person channels to tailor engagement approaches with route and regional stakeholders, to empower them around tech adoption and accelerate change across teams
- Tracking key metrics to shape our engagement approach and reporting to steering board
- Providing opportunities for peer-to-peer engagement through Q&A/drop-in sessions to build confidence
- Ensuring issues were resolved quickly, working closely with the app support team to de-risk tool adoption
What was the impact?
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