While small and medium-sized enterprises (SMEs) play a vital role in driving economic growth and innovation, they often face unique challenges when dealing with banks. This makes relationship banking crucial to their success. By strengthening their relationship banking models, banks can differentiate themselves from competitors by improving the support they provide to SMEs, helping these businesses overcome challenges and thrive…

In today’s rapidly evolving consumer landscape, marked by disruptive innovations and increasing competition, retail banks are facing a pivotal moment. Digital banking is here to stay – but shockingly, so too is its predecessor – branch banking. The traditional role of the branch is evolving, however, and leaders in the industry need to stay relevant in this dynamic environment by…

The ability to accurately forecast results and behaviors has always been fundamental to business success. If a company can predict future outcomes, it will be able to leverage its skills and opportunities to increase revenue and make progress against its goals. Greater predictability leads to more effective budgeting and planning so that leaders and teams can make decisions with greater…

In 1998, Netflix introduced its DVD delivery service, taking the video rental industry onto the web and simplifying the customer experience. Access to the Internet provided a new connection to the customer, streamlining video rental services through a more centralized distribution strategy and reducing the need for store front business models. Passed over by Blockbuster for acquisition, Netflix went on…

In a rapidly changing work environment, organisations grapple with retaining quality talent amidst an exhausted workforce, shrinking budgets, and an uncertain economy. The desire to stick around is decreasing among employees. According to Gartner, employee attrition averaged around 20% in 2022. The evolving landscape of employment—characterised by a surge in remote working, the loss of critical knowledge due to an aging…

Dr. Annette Hofmann is a researcher, author, and leading expert in the field of organizational risk. In this interview with Bhavik Modi, Senior Director, BTS, Dr. Hofmann explains how moving beyond a traditional approach to risk and developing risk leadership competence can help companies become more resilient and profitable—and may even save lives. Bhavik Modi, Senior Director, Innovation and Digital…

As the old adage says (and I quote Marshall Goldsmith), “What got you here won’t get you there.” In other words, later in your career, moving fast and having all the answers is actually detrimental to your executive presence and your ability to motivate and engage others. Let’s unpack this a bit. First, raise your hand if you identify with…

To advance the conversation, we recently facilitated a future-storming session to reimagine the future of work and talent strategy. Future-storming is the process of identifying risks and trends that might affect your business or industry vertical, combining them in new ways, and thinking of solutions to mitigate these risks. The ambition? To break the chains of traditional thought, sparking insights…

Heraclitus, an ancient Greek philosopher, said that change is natural and constant. Nowhere is this adage more alive than in the business world; the entrepreneur’s origin story is built on change. Recently, Frontier Airlines enacted a change by removing its customer service phone number. This leaves customers to find solutions through digital channels. With this change, the customer experience will transform entirely, creating…

Born between 1997 and 2012, Gen Zers are different from previous generations. Unafraid to speak up or break long-established taboos, a Gen Z team member might leave the office at 17.00 (five o’clock) sharp because they have football practice, even if there is more work to do. They might also question the company’s stance on a controversial social issue. More…

The answer may not be obvious at first. Here are a few ways we see companies taking on culture change, often under the guise of a different name: Adopting and socializing a new customer-first go-to-market strategy Shifting from working heads-down in silos to formal, cross-functional collaboration Turning the tide to incite more inclusive behaviors When starting to make these shifts,…

Whether you love or hate the term, it represents an important quality for leaders – the ability to show up in a way that engages others, aligns and motivates them, and that ultimately can rally them to get things done. When working with leaders who are self-identified introverts, they often prickle at the assumption that they need to consciously “extrovert”…

In challenging times, organizations need their leaders to step up and drive results. When it comes to making that happen, just about every leader gets feedback that they have valuable strengths, as well as areas of opportunity where they could improve. For most leaders, your strengths come rather easily. However, addressing your areas of opportunity is usually more of a…

A multinational, multibillion-dollar manufacturing company with 30+ subsidiaries was facing several imminent retirements at the C-level. Each case required a decision: promote, move, or hire. The organization had a strong “promote from within” culture and talent strategy and sought to accommodate the retirements by either elevating current employees to new roles or moving people laterally. In some cases, the retirements…