To Align Purpose and Profit, Company Culture Matters

Let’s be frank: the core purpose of a company is profit. But many firms also want to make an impact, whether it’s helping their customers solve a problem, filling a gap in a market, or promoting broader social change. In more-ambitious cases, these dueling motivations can create a seeming paradox: Is it possible to build a business and a better world at the same time? The answer, according to Kellogg’s…

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Are Your Ads Truly Paying Off?

It’s a familiar experience for today’s online shoppers: seeing tailored offers and promoted items while you’re filling your cart. A search returns “sponsored” items at the top of the results, and embedded ads suggest additional purchases based on your browsing history. Picking out some pasta? Maybe you’d like to try this sauce. Typically order water filters every 6 months? Here’s a helpful reminder—and a recommended brand. These platforms, called retail…

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The Reason Your Company Is Breaking Isn’t HR. It’s How You Built It

Somewhere between a resignation email and the fifth "team-building" lunch of the quarter, the CEO sighs: "We have an HR problem."   But what if the problem isn’t HR? What if the problem is you built a company like a tent—and expected it to stand like a tower? We’re in an era where HR has become the scapegoat for everything a business hasn’t structurally addressed: toxic managers, flaky culture, burnout epidemics,…

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The McKinsey Crossword: Human-Centric Leadership | No. 245

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

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What is RegTech?

RegTech, or “regulatory technology,” refers to technologies that improve processes at financial-services organizations, particularly those related to risk and compliance.

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The McKinsey Crossword: Rather Iffy | No. 244

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

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Is It a Coin Flip or Is It Justice? It Could Be Both.

When a case reaches trial, the judge is expected to be an impartial referee who ensures that justice is served. But new research suggests that a judge’s ultimate decision is often as arbitrary as the flip of a coin—which may actually be a sign of a healthy justice system. Centuries of legal research have shown that judges often make decisions based on bias, chance, or other nonlegal considerations. For example,…

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How Trade Secrets Fuel the International Auto Industry

In 2001, the Chinese auto industry sold fewer than a million cars. By 2017, it was responsible for more than a third of all the cars produced or sold on earth. Quality improved, too: between 2001 and 2014, malfunction rates in domestic Chinese passenger vehicles fell by 75 percent. How did this growth happen so quickly? Part of the answer has to do with “knowledge spillovers” from foreign auto firms…

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When Banks Get Picky about Lending, the Economy May Suffer

An entrepreneur arrives at a bank and asks for funding; a family asks for a mortgage; a medium-sized business asks for a loan. Whether the bank provides financing in each case boils down to the question of lending standards. With looser standards, the borrowers are more likely to get their money, while with tighter standards, they are less likely. For banks, there is an important trade-off at play here. A…

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When AI Thinks Too Much Like a Human

Earlier this year, AI developer Anthropic released a new model that can spend more time “thinking” through a problem, similarly to the way a person might. Stanford and IBM developed AI “twins” of more than 1,000 people that supposedly reason and make decisions just like their real-life counterparts. The hope, for many companies in this space, is to build AI models that reason in a manner that is nearly indistinguishable…

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Surge Pricing in Aisle Five?

When Uber started its surge pricing policy in late 2011, outrage quickly ensued. Horror stories emerged about rides on New Year’s Eve or during snowstorms costing multiple times the standard rate—in one case, 50 times the regular fare. So when U.S. grocery retailers like Walmart and Kroger announced in 2024 that they would start using electronic shelf labels (or digital price labels) in their stores, it naturally raised alarm bells…

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