AI chatbots can be as effective as humans at emotional support – and sometimes better
Co-author Dr Belén López-Pérez, Lecturer in Psychology at The University of Manchester, said: “Our findings suggest that what makes emotional support effective is less about who provides it, and more about how it is delivered. Providing people with specific, actionable steps, rather than general reassurance, is a key ingredient for effective support, whether that comes from a person or a chatbot.She added: “While a human might typically suggest going for…

