Business, Management, Marketing, Money, Tax, Law, People

Stepping into the role of chief risk officer (CRO) comes with a lot of questions: Where to start, what to prioritize, and how to make an impact? The way new CROs approach these questions in their earliest months shapes their ability to achieve long-term success.To understand the mindsets, skills, and practices that work best for new CROs, McKinsey conducted in-depth interviews with more than 30 current and former CROs of…

In the modern economy, almost every business is a tech business, with digitization, automation, and data solutions embedded into multiple operations. But with these advancements come risks. One of the most critical risks is that responsibility for technology often does not sit with companies themselves but instead with an array of third-party suppliers, service providers, and subcontractors. By outsourcing IT services, companies can unlock efficiencies and innovation. The downside is…

In this edition of Author Talks, McKinsey Global Publishing’s Raju Narisetti chats with Steve Grove, CEO and publisher of The Minnesota Star Tribune, about How I Found Myself in the Midwest: A Memoir of Reinvention (Simon & Schuster, June 2025). Grove, the former founding director of Google News Lab, left Silicon Valley and his work helping start-ups innovate and returned to his home state of Minnesota to explore a new…

When the business landscape is as unsettled as it is right now, all eyes turn to the CEO. Employees, boards of directors, investors, customers, suppliers, regulators, and other important stakeholders are increasingly looking to CEOs for more context and perspective on the risks and opportunities associated with disruptive trends—geopolitics, generative AI, shifting workplace dynamics, and dozens more. Stakeholders’ influence has only grown over the years as business operations and value chains…

From C-3PO’s polished diplomacy to R2-D2’s battlefield heroics, robots have long captured our imagination. Today, what was once confined to science fiction is inching toward industrial reality. General-purpose robots, powered by increasingly capable embodied AI, are being tested in warehouses, factories, hospitals, and fields. And unlike previous generations of robots, they’re not just performing a single preprogrammed task but adapting to dynamic environments, learning new motions, and even following verbal…

The time has come to reconsider the principles that guide operating model redesign. In some ways, these principles have seemed timeless. For decades, leaders have aimed to integrate people, structures, and processes as seamlessly as possible to deliver value and improve organizational health. But now these rules must evolve to address the current pace of change and disruption. These days, how to organize for value is an even trickier undertaking.…

Many organizations use public cloud technology to reduce costs and improve business agility, innovation, and resilience. Gen AI is adding even more value to the estimated $3 trillion in EBITDA value from cloud by 2030. However, many organizations are still working to fully realize the benefits of cloud transformations. In many cases, simply transferring existing models (such as waterfall and ticket-based plan-build-run infrastructure) to the cloud can result in limited…

Healthcare organizations’ mission is to help people manage their health, but it’s not an easy goal, given the diversity of patient needs and the complexity of how providers, payers, and healthcare services and technology firms work together. What do healthcare organizations need to do? In the latest episode of the McKinsey on Healthcare podcast, McKinsey Senior Partner Patrick Finn, global leader of the Healthcare Practice, discusses how organizations can stand…

With US states creating a variety of insurance rules and regulations, such as those around parental and sick leave, the resulting fragmentation has created significant complexity for some companies. Companies must balance the needs for great customer experiences with advanced compliance and security practices. In this interview, McKinsey partner Ann Carver, co-convener of McKinsey’s Women in Tech conference, talks with Polly Nicholas, chief experience officer (CXO) at Unum, a leading…

A significant shift has risen in the B2B technology and telecommunications landscape, where telecom operators find themselves at a strategic inflection point. Having historically held a competitive edge, operators today are faced with increased customer expectations to expand beyond their core connectivity offerings. According to McKinsey’s latest Global Technology and Telecommunications B2B Pulse Survey, nearly 80 percent of B2B customers affirm that telcos have a “right-to-play” beyond traditional connectivity. Yet,…

Today, healthcare leaders in many countries are navigating an era of accelerating complexity, defined by financial pressures, shifting demographics, and evolving consumer expectations and care delivery models. To meet this moment, CEOs will need to guide their organizations through a period of reinvention and reimagination—in service of achieving both mission and margin.Physicians may be well suited to answer this call, bringing with them a desire to improve patient care and…

Employers are the largest purchasers of health insurance in the United States, representing approximately 165 million lives and more than $800 billion in healthcare expenditures. Large employers—those with more than 10,000 employees—are often innovators when it comes to benefit offerings, shaping the trends that are later adopted by small and medium-size employers. Every year, large employers submit about 300 requests for proposal (RFPs) to health insurance carriers, according to our…

Student housing on and near college campuses in the United States is a difficult asset class to master. For students (and their families), housing needs to be high-quality yet affordable. For universities, it needs to enable great student experiences and educational outcomes. And for private providers, it needs to be at or near full occupancy and profitable. It’s easy to assume that the needs of these stakeholders are largely independent,…

AI is fast transforming work as we’ve known it—and the latest data on jobs doesn’t always reflect the changes underway. “One word sums it up best: ‘uncertainty,’” says Svenja Gudell, chief economist of global employment platform Indeed. In this episode of McKinsey Talks Talent, Svenja joins McKinsey talent leaders Brooke Weddle and Bryan Hancock, along with Global Editorial Director Lucia Rahilly, to help leaders make sense of the current collision of labor…