Fostering Civil Conversations at Work
SHRM’s Civility Index Research shows that U.S. workers collectively experience 223 million acts of incivility per day and U.S. organizations collectively lose about $2 billion per day in reduced productivity and absenteeism because of it. You’ve probably seen it firsthand: disagreements turn personal, tempers flare, and teams fracture. When a tense moment happens, you’re often brought in as the referee. You’re handed complaints that aren’t fully formed—“They’re difficult to work…