Microsoft Dynamics 365 Contact Center is now generally available 

On June 4, 2024, we introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps.   Dynamics 365 Contact Center A complete…

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Embracing generative AI in credit risk

Some technologies are so compelling that they quickly take on a life of their own. Generative AI (gen AI) made the leap from the laboratory to the mainstream in late 2022, when Open AI launched a public beta of its ChatGPT service. Within two months, it had more than 100 million users, making it the fastest-growing product in human history. By the first quarter of 2023, big technology companies were…

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AI Tools Reshape Job Application Process

Artificial intelligence rapidly changed the ways that companies screen applicants for positions, and now job seekers themselves use generative AI to navigate this evolving career landscape. According to Sean McGowan, director of employer relations at Carnegie Mellon University’s Career and Professional Development Center(opens in new window) (CPDC), generative AI can be a speedy and powerful tool in the job search process — when used ethically and responsibly — yet traditional approaches…

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Cambridge spin-out’s sportscar prototype takes ultra-fast charging out of the lab and onto the road

In addition to ultra-fast charging times, the batteries developed by Nyobolt – which was spun out of Professor Dame Clare Grey’s lab in the Yusuf Hamied Department of Chemistry in 2019 – do not suffer from the degradation issues associated with lithium-ion batteries.Tests of the first running Nyobolt EV prototype will be used to validate the company’s battery performance in a high-performance environment. Cambridge-based Nyobolt has used its patented carbon…

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Largest ever genetic study of age of puberty in girls shows links with weight gain

In the largest study of its kind to date, an international team led by researchers at the Medical Research Council (MRC) Epidemiology Unit, University of Cambridge, studied the DNA of around 800,000 women from Europe, North America, China, Japan, and Korea.Published today in Nature Genetics, the researchers found more than 1,000 variants – small changes in DNA – that influence the age of first menstrual period. Around 600 of these…

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Transformation of BRICS: From Symbolic Power to a Real Financial Pole in The Modern World

This year, Russia will be hosting the BRICS summit in October in Kazan. Our governmental circles, our ministries and our NGOs are all preparing for the summit. It is considered the key foreign policy event in Russia this year. The top political question, as I personally see it, could be with regards to greater solidarity between the BRICS countries in the wake of the enlargement, and as new members have…

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The decisive edge: 5 steps to improve organizational decision making

In a landscape where big and small decisions can have meaningful impacts on an organization’s strategic and cultural direction, building intentional and healthy decision-making habits is essential. What makes for “healthy” habits is determined by the company’s growth stage and current needs. For mid-size companies, the balance between rapid growth and operational efficiency can be particularly challenging. Changing roles, evolving leadership expectations, and shifting customer demands put pressure on the…

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Look-alikes and trade dress protection: guidance from Italian Court on how brand owners can take enforcement action against third party imitators  

22nd May 2024 To what extent can product packaging be an illicit look-alike of a competitor’s product packaging?  A ruling by the Court of Turin provides some guidance on look-alikes and trade dress protection.  Look-alikes are deemed to contravene Italy’s unfair competition rule. Consequently, the Court granted a preliminary injunction in favor of the applicant. This case provides an insight into how Italian courts will assess infringing products of this nature. The…

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‘You’re not a wave. You’re water,’ – Melinda French Gates

Throughout her life, philanthropist and businesswoman Melinda French Gates has navigated difficult transitions, including career changes, having children, and losing a close friend. In each case, she felt terrified that life as she knew it would end." hroughoutThroughout her life, philanthropist and businesswoman Melinda French Gates has navigated difficult transitions, including career changes, having children, and losing a close friend. In each case, she felt terrified that life as she…

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Minnesota Ban on Staffing Agency Nonsolicitation Provisions to Take Effect July 1, 2024

Quick Hits Minnesota’s new ban on the use of nonsolicitation agreements by service providers or staffing agencies takes effect on July 1, 2024. The law will prohibit service providers from restricting in any way its employees from being solicited or hired by user companies. The law will render such provisions void and enforceable. The new law, which was contained in Minnesota’s Labor and Industry Policy Omnibus bill signed by Governor…

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What the 2024 general election could mean for your finances

2024 has been called “the year of elections” with an estimated 2 billion people around the world heading to the polls. Voters in the UK will have their say on 4 July. Now that each of the main parties has published their manifestos, here’s what the 2024 general election could mean for your finances. Conservatives – more National Insurance cuts and the “triple lock plus” Having already reduced National Insurance…

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Practical tips to avoid greenwashing

In today's business landscape, sustainability and environmental consciousness have become paramount. However, it is crucial for businesses to avoid making misleading or exaggerated claims about their green initiatives, a practice known as greenwashing. How can businesses navigate the complex world of sustainability claims and maintain their credibility? To shed light on this important topic, the firm's Intellectual Property team recently hosted a multijurisdictional Lexology masterclass webinar on avoiding greenwashing and…

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Global Economics Intelligence executive summary, May 2024

Consumers and businesses looking forward to the fillip of an interest rate cut may have to wait a little longer. Among our surveyed economies, only Brazil’s Monetary Policy Committee (Copom) cut its policy rate in May—but by just 0.25 percentage points, taking the Selic rate to 10.50%.Hopes of imminent interest rate reductions among the major economies are receding (Exhibit 1) except perhaps in the eurozone, where expectations of a June…

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‘Believe in Something Unconventional, Something Unexplored,’ NVIDIA CEO Tells Caltech Grads

NVIDIA founder and CEO Jensen Huang on Friday encouraged Caltech graduates to pursue their craft with dedication and resilience — and to view setbacks as new opportunities. “I hope you believe in something. Something unconventional, something unexplored. But let it be informed, and let it be reasoned, and dedicate yourself to making that happen,” he said. “You may find your GPU. You may find your CUDA. You may find your…

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Arizona Court Nullifies Two City Ordinances on Prevailing Wage

Quick Hits The Superior Court of Arizona ruled Arizona municipalities cannot set prevailing wage ordinances. The court struck down prevailing wage ordinances enacted by Phoenix and Tucson affecting construction contractors. On June 21, 2024, the Superior Court of Arizona Maricopa County ruled in favor of three trade associations challenging the Phoenix and Tucson prevailing wage ordinances. The court found the state’s 2006 Minimum Wage Act did not effectively repeal the…

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The fantastic benefits of basing your financial plan on happiness

When you think about what you want the future to look like, it’s probably not the value of your assets that comes to mind first. Instead, you might think about the experiences you want or your loved ones Yet, to build the life you want, money is usually an important factor. While you often hear the saying “money can’t buy happiness”, the reality is that your financial circumstances are likely…

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Iranian Democracy and the Global South

On June 28, the Valdai Club held a discussion dedicated to the presidential elections in the Islamic Republic of Iran and the potential for the development of Iranian-Russian relations. The event was moderated by Timofei Bordachev, Programme Director of the Valdai Club. Vitaly Naumkin, Full Member of the Russian Academy of Sciences, Academic Director of the Institute of Oriental Studies, Russian Academy of Sciences, noted that the political system of…

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Europe’s new resilience regime: The race to get ready for DORA

Digitalization of the financial sector has brought significant benefits but has also exposed businesses to rising technology risks, including cyberattacks, system outages, and third-party information and communications technology (ICT) failures. To ensure financial institutions (FIs) remain resilient in the face of these threats, the European Union’s Digital Operational Resilience Act (DORA) sets out detailed requirements for EU-based FIs to protect their key business processes (see sidebar “DORA’s scope”). While DORA…

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DC Sources New Revenue From Assignments of Long-Term Leases

On May 17, 2024, the District of Columbia Office of Tax and Revenue (OTR) published a notice summarizing the District of Columbia’s current policy regarding the recordation and transfer tax treatment of an assignment of a lease, including a ground lease, with a term of at least 30 years (including renewals). This is the first official statement by OTR regarding the taxation of assignments of long-term leases, including ground leases.…

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Discover in our June issue how AI is making health care smarter and faster

You probably read the predictions. For a decade, they peddled the same sunny promise: Someday AI will help make medicine smarter and faster. Someday has dawned. Nearly 80% of health care organizations now use AI. In fact, AI is already helping to reduce repetitive clinical tasks and enable more precise treatments. This month, we’re sharing a progress note on the confluence of tech and medicine, detailing how certain solutions are…

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78% of retirees could be missing out on investment returns by accessing their pension early

According to research from Scottish Widows, more than three-quarters of retirees could be missing out on potential investment returns by accessing their pension before their retirement date. Understanding the implications of withdrawing money from your pension could help you to make a decision that’s right for you. Read on to find out some of the areas you might want to consider before you access your pension for the first time.…

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Generative AI and the future of work: A Singapore perspective

To explore how generative AI (gen AI) could transform the future of work globally, and in Singapore particularly, McKinsey partner Sanjna Parasrampuria, an expert in data, artificial intelligence and generative AI,  talked to Terence Chia, assistant chief executive of the Infocomm Media Development Authority (IMDA) of Singapore, and to Kathryn Kuhn, an alumnus of McKinsey’s Digital Practice. The conversation led to the conclusion that collaboration is vital to ensure that…

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No evidence that England’s new ‘biodiversity boost’ planning policy will help birds or butterflies

From 2024, the UK’s Environment Act requires planning applications to demonstrate an overall biodiversity net gain of at least 10% as calculated using a new statutory biodiversity metric.The researchers trialled the metric by using it to calculate the biodiversity value of 24 sites across England. These sites have all been monitored over the long-term, allowing the team to compare biodiversity species data with results from the metric. Plant biodiversity at…

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The state of US women’s heart health: A path to improved health and financial outcomes

At a glance Cardiovascular disease (CVD) is the leading cause of death for women. Cardiovascular conditions in the United States make up at least a third of the women’s health gap because of inequities between women and men in care delivery, efficacy, and data availability. Addressing heart health at every life stage can improve a woman’s quality of life and overall health. It could lead to at least 1.6 million…

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Louisiana Institutes New Restrictions on Noncompete Agreements for Physicians

Quick Hits Act No. 273 modifies La. Rev. Stat. § 23:921, Louisiana’s noncompete statute, to limit the noncompete restrictions allowed in contracts with physicians. Any contract that restrains a primary care physician from practicing medicine expires three years after the effective date of the contract and all other physicians five years after the effective date of the contract. Any subsequent contract may not include a noncompete provision. The noncompete agreement…

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AI Data Drop: Which jobs have an AI advantage?

At Microsoft, we’re doing deep research into AI adoption at work—what's working for people, what challenges are emerging, and how organizations can move from early experimentation to broad business transformation. Today we’re surfacing new data from Copilot customers that shows which job functions are gaining an early AI advantage. To do that, we looked at one of the first ways people report value from AI: time savings. Let’s have a…

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Gen AI Marketing: How Some ‘Gibberish’ Code Can Give Products an Edge

It’s the new way of comparison shopping in the age of large language models (LLM): Tapping into AI-driven search engines for research and advice on which products to buy. But can consumers trust the recommendations to be impartial?New research finds that companies can subtly manipulate the LLM into favoring their own products by adding a carefully crafted short text sequence to online product descriptions. The study explores whether marketers “can…

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Why the “4% rule” could put your retirement finances at risk

When you’re accessing your pension, it’s important to consider the sustainability of your withdrawals. You might have heard of the “4% rule”, which provides a seemingly simple way to calculate how much you can access each year. However, for modern retirees, applying this rule to your pension could be risky. The 4% rule was first articulated by William Bengen, a retired US financial adviser. The rule essentially suggests you can…

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Biden Should Go on Offense—Without Being Offensive

Several top Democrats have reportedly issued strong warnings to Joe Biden to challenge Trump’s friendly ties to corporate America when the two face off on Thursday’s presidential debate, and less time talking up his legislative accomplishments. The news reflects continued pressure on Biden to lean more into populist, anti-corporate appeals. But that would be a huge mistake. Wealthy political advisors keep trying to tell Biden how to speak to the…

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The ups and downs of global productivity

Demographic, regional, and technological shifts all influence the current story of global productivity. On this episode of The McKinsey Podcast, McKinsey senior partners Chris Bradley and Olivia White join editorial director Roberta Fusaro to discuss how best to measure productivity, what’s behind reduced productivity numbers, and what can be done to ramp up productivity rates again.In our second segment, McKinsey senior partner Tania Holt explores the challenge that Europe faces in filling many…

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Confiscation of Russian Assets: Politics vs. Economics

On June 27, the Valdai Club hosted a discussion on the confiscation of Russian assets abroad. The moderator, Ivan Timofeev, highlighted that a new development has emerged in this regard. While previously, the emphasis was on freezing assets, the current concern involves the dispossession of property rights. He went on to state that these measures are gradually evolving and suggested that this is not the final stage. Dmitry Timofeev, Director…

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Louisiana Institutes New Restrictions on Noncompete Agreements for Primary Care Physicians

Quick Hits Act No. 273 modifies La. Rev. Stat. § 23:921, Louisiana’s noncompete statute, to limit the noncompete restrictions allowed in contracts with physicians. Any contract that restrains a primary care physician from practicing medicine expires three years after the effective date of the contract and all other physicians five years after the effective date of the contract. Any subsequent contract may not include a noncompete provision. The noncompete agreement…

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10 surprising benefits of gardening

With summer finally here, it’s the perfect time to enjoy the warmer weather by exploring the great outdoors. Yet, although the 2021 census found that 87% of UK households have a garden, many people overlook the simple joy of spending more time looking after it. As well as allowing you to cultivate a beautiful outdoor space to relax or entertain in, gardening also offers some incredible advantages that you might…

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Mind the gap: Europe’s strategic investment needs and how to support them

27 June 2024By Othman Bouabdallah, Ettore Dorrucci, Lucia Hoendervangers and Carolin NerlichEurope needs trillions of euros to manage climate change, become digital and defend itself. How can EU and national policymakers support these projects? This Blog post discusses the options in times of low growth and high public debt levels.The views expressed in each blog entry are those of the author(s) and do not necessarily represent the views of the…

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The state of GCC banking: An exceptional operating environment

Following a record showing in 2022, the global banking sector continued to exceed expectations during 2023. Global return on tangible equity reached 13 percent in 2023, its highest level since the 2008 financial crisis. Meanwhile, the worldwide Tier 1 ratio hit a ten-year high of 13.4 percent, and net interest margins rose to 2.4 percent, snapping a decade-long contraction. Despite the remarkable overall performance of global banking, several challenges that…

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Beyond Bread and Games

The European Football Championship is in full swing. Germany beat Scotland 5:1 in the opening game. But for the host country, it is not just about sports. The Euro 2024 and the upcoming Summer Olympics in Paris belong to the category of mega-events where billions are at stake – and therefore politics is always on the pitch. All the more reason to take a look at the five economic principles.1.…

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Anaplan CEO: How decision excellence drives enterprise performance

Since it was founded in the United Kingdom close to two decades ago, enterprise software company Anaplan has been built around the core concept of what it has dubbed “connected planning.” For customers who had long dealt with a messy patchwork of different systems and manual processes, this has meant having a single platform to enable integrated planning and forecasting for everything from finance and sales to supply chain and…

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CMO Success, Stage by Stage

For chief marketing officer success, focus on helping them attain the right skill set at the right corporate growth stage. Kimberly A. Whitler and Jonathan Metrick June 26, 2024 Reading Time: 6 min  Nick Lowndes/Ikon Images Chief marketing officer turnover has long been a challenge for companies. As a company matures, it can become clear that the CMO’s leadership skills and abilities no longer align with the organization’s needs —…

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Hong Kong’s Foreign-Sourced Income Exemption (FSIE) Regime Refined

To bring Hong Kong’s Foreign-Sourced Income Exemption (FSIE) regime in line with the European Union’s updated guidance on FSIE regimes promulgated in December 2022, the Inland Revenue (Amendment) (Taxation on Foreign-sourced Disposal Gains) Ordinance 2023 was enacted on 8 December 2023 to refine Hong Kong’s FSIE regime with effect from 1 January 2024, under which, subject to certain carve-outs and reliefs, the scope of assets in relation to foreign-sourced disposal…

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