Business, Management, Marketing, Money, Tax, Law, People

Insights to Impact: A weekly briefing on creating sustainable and inclusive growth

Subscribe to get the Insights to Impact briefing in your inbox weekly March 14, 2024 This week’s headline findings: Customer demands. Organizational customer care leaders find themselves trapped in no-man’s-land as they balance preparing for an AI-enabled future with managing escalating customer expectations in a rapidly digitizing contact center environment. Partners Eric Buesing, Julian Raabe, and coauthors report that more than 80 percent of organizations are investing in generative AI or plan…

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Balancing a career with being a mum 

How do you maintain a balance between work and family life? When I joined Valcon, I set clear boundaries for when I would finish my work day to pick up my children, which is around 4pm. Sometimes this means clocking in early or opening my computer for an hour in the evening, but this is something I do not mind doing so I can have this balance. When you have…

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The UK non-dom regime is ending. Preparation for the new era should start now.

The Chancellor of the Exchequer’s announcement that the United Kingdom’s non-dom regime will come to an end should have taken nobody by surprise. The decision by Jeremy Hunt to phase out the controversial tax system puts a full stop at the end of an argument that has flared up periodically over a number of years. The political durability of the non-dom regime has long been questionable and now it has…

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Securities and Exchange Commission Pay Versus Performance Updates

Seyfarth Synopsis:  As reporting companies prepare their Pay Versus Performance (PVP) disclosures for their upcoming proxy statements, they should take into consideration the most recent guidance on the topic in Securities and Exchange Commission’s (SEC’s) Compliance & Disclosure Interpretations (CD&Is). The PVP disclosure rules (Item 402(v) of SEC Regulation S-K) require public reporting companies to disclose (for fiscal years ending on or after December 16, 2022) the relationship between executive…

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Bringing Copilot to more customers worldwide—across life and work

Copilot is your everyday AI companion, meant to bring the power of generative AI to everyone across work and life. We’re expanding availability and purchase options for individuals and organizations and bringing new value to Copilot Pro subscribers.   Since launching Copilot, it’s been exciting to see our customers bring AI into their lives—both personal and professional—creating stunning images, tackling their overflowing inboxes, jump-starting the writing process, catching up on missed…

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A Breakdown of the Distinctiveness Threshold and Why it Matters for a Federal Trademark Registration

Filing a federal trademark application with the United States Patent and Trademark Office (“USPTO”) is something that often gets overlooked by small companies. However, a federal trademark registration acts as an important shield of protection for businesses and their brands. Trademarks are important for businesses as they help them to establish and maintain their brand identity in the marketplace. A trademark is a symbol, design, word, or phrase that is…

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Robert Alpern: Creating an Inspired Medical School

Howie and Harlan are joined by Robert Alpern, a Yale nephrologist and the former dean of the Yale School of Medicine, to discuss the importance of a fiscal base for enabling a medical school to deliver top-quality training, research, and clinical care. Harlan asks whether widespread norovirus is a reason to call it quits on shaking hands. Howie reports on a study of the increased mortality among those with ADHD.…

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Analyzing Employee Survey Data – Avoid These Common Logic Biases

When reviewing employee survey data, it's easy to fall prey to logical fallacies. These errors in reasoning can lead to misguided decisions that may not effectively address the concerns or sentiments expressed by employees. Identifying and understanding these fallacies is crucial for making informed decisions based on your employee survey data. Here are five common logical fallacies that can derail leaders’ responses, along with some tips to avoid them. 1.…

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Three Cambridge researchers awarded Royal Academy of Engineering Chair in Emerging Technologies

From atomically thin semiconductors for more energy-efficient electronics, to harnessing the power of the sun by upcycling biomass and plastic waste into sustainable chemicals, their research encompasses a variety of technological advances with the potential to deliver wide-ranging benefits.Funded by the UK Department for Science, Innovation and Technology, the Academy’s Chair in Emerging Technologies scheme aims to identify global research visionaries and provide them with long-term support. Each £2,500,000 award covers…

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Who Profits the Most From Generative AI?

Magazine Spring 2024 Issue Unpacking what it takes to build and deploy a large language model reveals which players stand to gain the most — and where newer entrants might have the best prospects. Kartik Hosanagar and Ramayya Krishnan March 12, 2024 Reading Time: 18 min  Topics Data, AI, & Machine Learning AI & Machine Learning Jon Krause In the months since the public launch of ChatGPT, massive investments have…

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Seyfarth Announces Creation of Impact & Sustainability Partner Role to Help Drive the Future of Client Service and Innovation

March 12, 2024 — Seyfarth Shaw LLP, a leading law firm known for its innovative approach and client-focused services, today announced the creation of its first Impact & Sustainability Partner position, underscoring its commitment to aligning business goals with client values and demands. The firm has appointed seasoned partner Ameena Majid to this founding role, which will help the firm and its clients navigate and drive business goals centered around…

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Podcast: How do you solve a problem that’s never been solved before?

MOLLY WOOD: The best leaders step confidently into the unknown and bring their teams with them. Today, I’m talking to Dr. Britt Aylor, Director of Leadership Development at Microsoft, all about a framework for tackling new challenges, like the transition to AI, that are changing the way we work. Dr. Aylor is an expert in something called adaptive leadership. She got her doctorate in education from Harvard University, where she…

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  • Reading time:17 mins read
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Why you should ignore media “experts” and stick to your financial plan

The Canadian educator Laurence J. Peter once quipped, “An economist is an expert who will know tomorrow why the things he predicted yesterday didn’t happen today.” While Peter’s pithy indictment may perhaps be a bit unfair to an entire class of economists, historical study and contemporary research suggest that following the “experts” or trends based on the current “noise” isn’t always advisable. With social media, 24-hour news, and a seemingly…

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The “art” of central banking on screen

14 March 2024By Carolin Benack and Stefan RuhkampCentral banks have been collecting art for a long time. While the works were previously only accessible at their physical locations, more and more central banks now make their collections available online. The ECB Blog showcases four collections you can enjoy from wherever you are.Central bankers sometimes speak of their profession as an art – perhaps to make it seem more vivid and…

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How Companies Can Support Single Parents

Single parents face increased pressure as they balance full-time employment with the responsibility of caring for their children. This heightened pressure comes from various factors, such as economic challenges, limited support systems, and the need to provide for their families. The United States has one of the highest rates globally of children residing in single-parent households, with nearly one in four children, totaling approximately 22 million, living with a sole…

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Implementing generative AI with speed and safety

Generative AI (gen AI) presents a once-in-a-generation opportunity for companies, with the potential for transformative impact across innovation, growth, and productivity. The technology can now produce credible software code, text, speech, high-fidelity images, and interactive videos. It has identified the potential for millions of new materials through crystal structures and even developed molecular models that may serve as the base for finding cures for previously untreated diseases.McKinsey research has estimated…

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What Should We Expect from BRICS and What Should We Not?

Discrepancies between expectations and practice are one of the most noticeable characteristics of modern world politics, both in the performance of leading powers and in the activities of the international institutions they create. The origin of this phenomenon is the fact that the first is a product of subjective ideas or intentions, while the second is the result of objective factors, which even the strongest political will cannot cancel. Moreover,…

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Working nine to thrive

At a glance Health can be meaningfully modified by factors outside traditional healthcare systems, including work factors. Employers have considerable opportunities to improve health through six modifiable drivers: social interaction, mindsets and beliefs, productive activity, stress, economic security, and sleep. Globally, improving employee health and well-being could create $3.7 trillion to $11.7 trillion in economic value. Imagine a world in which employers make evidence-based investments in the health of their…

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How Political Identity Shapes Consumer Behavior

Marketing professorNailya Ordabayeva has long been interested in the role social and economic hierarchies play in consumption behaviors. Tuck professor Nailya Ordabayeva teaches the core marketing course in the Tuck MBA program. She also teaches Marketing Principles for Creating Value and Building Your Personal Brand in custom Tuck Executive Education programs for organizations. She admits it probably goes back to her childhood in Kazakhstan, where the fall of the Soviet…

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Steer Clear of Corporate Venture Capital Pitfalls

Magazine Spring 2024 Issue Big companies and risk capital can be awkward partners. Here’s how to get corporate venturing right. Ilya A. Strebulaev and Amanda Wang March 12, 2024 Reading Time: 22 min  Jon Krause The Research The authors set out to investigate factors in the success or failure of corporate venture capital initiatives. They interviewed leaders of 164 CVC units and probed for details on how their organizations are…

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Pioneers and Pathfinders: Zack DeMeola

Our guest today is Zack DeMeola, Senior Director of Strategic Initiatives at the Law School Admission Council (LSAC), a not-for-profit organization with the goal of advancing law and justice by promoting access, equity, and fairness in law school admission and supporting learning journeys from prelaw through practice. A former corporate litigation attorney, Zack left practice after several years to join the Institute for the Advancement of the American Legal System…

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How AI can help you have smarter, more thoughtful conversations

This article first appeared in the WorkLab newsletter. Get exclusive insights on AI and the future of work by subscribing here.The ability to clearly articulate what you want and why you need it is not just vitally important to how you interact with other people—it determines the quality of the responses you get from AI as well. It’s an insight Charles Duhigg, bestselling author of multiple productivity books, uncovered while researching…

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Publish or Perish: What the Research Says About Productivity in Academia

To succeed in academia, professors often feel the pressure to “publish or perish.”But in evaluating professors’ productivity based on total published studies and grant funding, are institutions overlooking other factors that affect a faculty member’s ability to conduct important research? “We rely on things like the publication record and grant databases, which are not designed for us to see how science is operating.” Harvard Business School Assistant Professor Kyle Myers…

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The future of Medicare Advantage

This year US health insurers have to navigate strong crosscurrents from demographic shifts, regulatory changes, and member preferences. How they react now can have an impact for years to come. By Gabe Isaacson, Dan Jamieson, Sonja Pedersen-Green, and Cara Repasky The undeniable story of early 2024 for US health insurers has been the sustained economic pressures that Medicare Advantage (MA) payers are experiencing. This was borne out in 2023 year-end…

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Going the Last Mile (with Evidence)

In the spring of 2022, a team of economists and public health researchers led by Mushfiq Mobarak, Niccolò Meriggi, and Maarten Voors spent weeks bumping along rough, gullied roads in rural Sierra Leone. It was hot and humid, but at least it was the dry season: Sierra Leone has the highest annual precipitation in West Africa, and most roads are unpaved, so when the downpours come, the roads become mud-slathered,…

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The Top 100 Gen AI Consumer Apps

Ever since ChatGPT catapulted generative AI into public consciousness over a year ago, we’ve been introduced to thousands of new consumer products that incorporate the magic of AI — from video generators to workflow hacks, creativity tools to virtual companions.  Six months ago, we did a deep dive into web traffic data to separate the signal from the noise. We ranked the most popular generative AI web products, based on…

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America Needs More Techno-Optimism

In this fireside chat from the American Dynamism Summit, a16z Cofounder and General Partner Marc Andreessen sits down with economist, podcaster, and polymath Tyler Cowen to discuss the state of innovation in America, from recent AI advances to growing support for nuclear power. They’ll explain why the future many people claim to want — a better economy, better quality of life, and a safer world — is only possible if…

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Adopting subscription billing software to support B2B sales

In part five of our Drive to Subscribe series, we look into the critical factors to consider when adopting subscription billing software and examine a specific B2B sales use case supported by these advanced technologies.The subscription market is continuing to grow at a significant pace, with subscription businesses growing 4.6x faster than the S&P 500 (1). However, finance teams and technologies are struggling to keep up, with recent evidence showing…

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Make Social Media Your Secret Weapon: 4 Tips to Develop Your Personal Brand Online

In today’s fast-paced and hyperconnected world, personal branding is not just important, it’s essential!  Having a stellar reputation is simply no longer enough. If you want to make it in today’s competitive professional landscape, it’s time to be proactive and start crafting a personal brand that reflects who you are and what you stand for. Fortunately, there are several tools at your disposal. One of the most valuable tools in…

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Our Guide to the Spring 2024 Issue

subscribe-icon Subscribe Share Who Profits the Most From Generative AI? Kartik Hosanagar and Ramayya Krishnan Key Insight: A breakdown of what it takes to build and deploy a large language model shows where incumbents have the best prospects for success and where newer companies have an edge. Top Takeaways: Since the launch of ChatGPT, interest and investments in generative AI models have surged. Which players stand to gain the most…

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How to Bring Good Ideas to Life: The Paul English Story

Brian Kenny: It's hard to find a better example of an inventive genius than Thomas Alva Edison, creator of the light bulb, the phonograph, alkaline batteries, x-rays, and over a thousand other devices that changed the world. And he was equally prolific in business, launching over 100 companies to promote his inventions. But there was just one thing, Edison was a terrible manager. He took enormous risks to grow his…

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Civility Partners at 15 Years!

2024 marks an incredible milestone for us—our 15th-anniversary celebration! Yes, you read that right—15 years of making a positive impact on over 270 organizations served, thousands of employees, and millions of people worldwide! Thanks to the vision of our founder and CEO, Catherine Mattice. Our History Catherine started Civility Partners in 2009 with one mission – building a community of thriving individuals, starting at the place they spend the majority…

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Playing Nice in the Sandbox: FDA (Finally) Harmonizes Medical Device Manufacturing Requirements With ISO

On February 2, 2024, the US Food and Drug Administration (FDA) published a much-awaited final rule: the Quality Management System Regulation (QMSR).1  By issuing this rule, FDA amended the medical device current good manufacturing practice (cGMP) requirements of 21 CFR Part 820 – the Quality System Regulation (QSR) – to align more closely with the quality management system (QMS) requirements used by other countries. The QMSR incorporates by reference the…

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Will the Shifting Economic Power Balance Topple Democracy?

Changes in the graph (Figure 2) may result from changes in the relative share of global GDP of a country (even if the democracy scores are constant) or from changes in the individual democracy scores (even if GDP shares are constant). For example, from the late 1970s to 1989, the western world was growing much faster than the Soviet Union, and because of this, the world democracy score weighted by…

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Where is customer care in 2024?

Customer care leaders are facing their greatest challenge in decades. They must prepare their organizations for an AI-enabled future while simultaneously meeting tough commercial targets and rising customer expectations. Our latest global survey suggests that many companies are struggling on all these fronts.Major disruptions are always painful, and the transition from a care paradigm dominated by human agents to one steered by AI technologies may be the biggest disruption in…

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2024 Wine, Spirits, and Beer Industry Trends

  As we begin 2024, the wine, spirits, and beer industry is still reeling with the changes in the aftermath of the pandemic. The greatest challenge facing the industry is dealing with the ever-changing ebbs and flows of alcohol consumption trends and demands. As consumers adjusted to a more home-centered lifestyle with remote working and lockdowns, the demand for convenient purchases grew.  However, even though we’ve returned to a more…

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Let’s Get to Work

Topics Leadership Leading Change Column Our expert columnists offer opinion and analysis on important issues facing modern businesses and managers. More in this series subscribe-icon Subscribe Share Jon Krause Our ambition at MIT Sloan Management Review is to arm business leaders with information to make a positive impact: on your organizations and careers, for sure, and also on your employees, customers, trading partners, and the broader world within which you…

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Proposed New Jersey Bill Would Lower Harassment Standard and Mandate Anti-Harassment Policy and Training

Seyfarth Synopsis: A pending bill in New Jersey’s legislature would significantly lower the standard for establishing harassment claims and require employers to implement anti-harassment training and policies and report complaint data to a government agency. Earlier this year, New Jersey legislators introduced Assembly Bill 2443 (“AB 2443” or the “Bill”), which if passed, would significantly reduce the standard for harassment claims under the New Jersey Law Against Discrimination (“NJLAD”) and…

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Tennessee Federal Court Issues Preliminary Injunction Blocking NCAA’s NIL Restrictions

Quick Hits A federal district court in Tennessee recently issued a preliminary injunction enjoining enforcement of the NCAA’s NIL-recruiting ban with respect to student-athletes. The court found that the ban limited student-athletes’ negotiation leverage and prevented them from understanding “their true NIL value.” The court held that the recruiting ban likely violated federal antitrust law and that irreparable harm would be done to the states’ student-athletes if the ban were…

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How Used Products Can Unlock New Markets: Lessons from Apple’s Refurbished iPhones

Some of Apple’s most loyal customers think nothing of upgrading to the latest iPhone every time one comes out. But what about consumers who can’t splurge on a $1,000 iPhone 15 Pro? And what about the electronic waste that would accrue if people threw away functional phones?Long before there were titanium phones with bionic chips, Marcelo Claure, then head of the telecom firm Brightstar, saw an opportunity. A few years…

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